Job Overview

We are seeking an enthusiastic and driven Implementation Executive to join our team. This role focuses on the seamless implementation of our cloud-based accounting, inventory, and payroll software for businesses of all sizes. As an Implementation Executive, you will be the face of RealBooks, ensuring that our clients fully understand and maximize the value of our software. You will train users, provide hands-on support, and contribute to building long-lasting relationships with our clients.

Roles & Responsibilities

 Lead the end-to-end implementation process of RealBooks software for new clients, ensuring a smooth transition and onboarding experience.

 Conduct training sessions for users to understand and utilize RealBooks’ functionalities, providing assistance as needed.

 Maintain effective communication with clients, offering ongoing support and addressing their queries or concerns.

 Diagnose and resolve issues related to software performance, providing timely feedback and solutions to users.

 Identify areas for process improvement during the implementation phase and suggest enhancements for operational efficiency.

 Maintain detailed records of each implementation, client feedback, and suggestions for future product improvements.

 Work closely with internal teams, including technical support and sales, to ensure client satisfaction and smooth operations.

Requirements

 Qualification: B.Com (Honours) or equivalent in Accounting or a related field

  0-1 year of experience in implementation or customer support roles. Freshers are welcome to apply.

 Basic understanding of accounting principles

 Strong communication skills in English and Hindi (spoken and written).

 Customer-oriented mindset with a focus on problem-solving.

 Proficiency in MS Excel, including basic functions like VLOOKUPs and pivot tables.

 Knowledge of cloud-based software solutions is a plus.

 Excellent communication and organizational skills.

 Quick learner, able to understand new systems and processes efficiently.

What we offer you

 Competitive Salary

 Paid Time Off (PTO)

 Employee Wellness Programs

 Collaborative Culture

 PF & ESI Benefits

 Skill Development